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"Excellent Service"
Excellent Service; I will be back when I buy or sell in the future.
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Welcome > Agent Info > Testimonials ...

Read What People Are Saying About Us

We always ask our clients to write or email us, and tell us truthfully how they appreciated our service to them. Their feedback is so important! Here are a few highlights of what people are saying about us...

"Can do attitude"
To Laura Scott for her knowledge, professionalism, can do attitude and especially her sense of humor; go team!

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"Everyone did their best"
I feel everyone did their best to keep us informed during the very trying experience of getting to closing.

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"Excellent customer service skills"
The Pat Hiban Group went above & beyond our expectations.

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"Excellent Service"
Excellent Service; I will be back when I buy or sell in the future.

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"Excellent Support"
Each member of the team provided excellent support through out the whole process.

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"True Pleasure"
Working with Charlotte has been a true pleasure. She kept us organized and informed through the entire process.

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"Very professional and attentive"
Laura Scott was very professional and attentive. She went out of her way to assist me in the process of purchasing my home.

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"We always felt exceptionally well cared for"
The whole team was very helpful in handling all of the details through settlement.

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"We made new friends"
I felt we made new friends through this time. We thank you for all your efforts, and support.

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"Went all out to help me through this process"
My experience with the Pat Hiban Real Estate Group has been very positive.

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"What a nice surprise!!!"
We had a very stressful situation and you all made it look easy!!!

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"You are the BEST!"
We were delighted to meet with Charlotte Savoy and were impressed with her expertise, professionalism, preparation...

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"You're a top notch agent"
Charlotte, we appreciate all your help. You're a top notch agent; you really take the time to answer questions and keep in touch.

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"Your team & Staff were wonderful"
Thanks for everything! Your team & Staff were wonderful - they were always very professional & able to answer all our questions.

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"Your team always had time for our questions"
Thank you Charlotte, for helping us make great decisions and mostly for getting our home sold within our desired timeframe!

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Accepting An Offer >Purchase Negotiations

If you are selling your home, you should be prepared for the day your first offer comes in. When your real estate agent calls to say there is an offer on your home, you will naturally get excited. When your agent describes the offer, you will probably experience an adrenaline rush. Whether the offer is good or bad, you should just remain calm--and discuss a counter-offer with your agent. The negotiations of a purchase begin with the buyer's ideal terms and a counter offer that communicates the seller's ideal terms.

A good agent will look beyond the price when evaluating an offer. If the buyers' financial qualifications are shaky or the offer includes potentially problematic terms or conditions, your real estate agent should be there to minimize any risk to you and to address these items in your counter-offer. Your agent's job is not to make a decision for you, but to be sure that you understand fully what the offer includes and what is expected.

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Q	Which city in the U.S. has the longest formal name, but the shortest abbreviated name?
A	El Pueblo de Nuestra Senora la Reina de los Angeles de la Porciuncula is the full name for Los Angeles, known as "LA".
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Pat Hiban Real Estate Group, REALTOR®, real estate agent and broker for Glen Burnie, Pasadena and Howard County, Maryland home listings, property and land for sale - NUMBER1EXPERT(tm)

Charlotte Savoy

Keller Willams Crossroads

Two Offices to Serve You

Ellicott City, MD and Glen Burnie, MD

Office: 410 766-8000

Fax: 410-766-8005

Charlotte@HibanGroup.com

Charlotte is a native of Howard County and has lived in Maryland her entire life. She currently lives in Ellicott City with her husband, Ike and their three sons Josh, Jalen and Braeden along with their goldendoodle Maya. Charlotte has been in the customer service arena for her entire adult life. She began her real estate career in 1998 and has rapidly taken on more and more responsibility as opportunities arose. She is an experienced agent, having helped more than 1000 customers with their home sale or purchase. Her knowledge of the market and the customer's needs makes her a very successful agent with many customers that return time and time again. This kind of experience can lead to only one conclusion…painless transactions for her customers!

She is known for her sincerity, professionalism and enthusiasm for the real estate business. From 2004-2007, Charlotte has been the Top Producing agent at The Pat Hiban Real Estate Group.

Pat Hiban
Keller Williams Crossroads
Two Offices to Serve You
Ellicott City, MD and Glen Burnie, MD
Office: 410-766-8000
Fax: 410-766-8005
homes@hibangroup.com
Pat was born at Georgetown Hospital and has been a Central Maryland resident since his birth. He is a graduate of Wilde Lake High School and Frostburg State University. He currently lives in Columbia with his wife, Kim; 2 daughters and 2 labradors, Libra and Piper. Pat is an active runner, weight trains and practices Tae Kwon Do. In his free time he enjoys his family and enjoys writing. We are currently the #2 Team out of 80,000+ agents in the USA! Last year we sold more than $150 Million Dollars in Real Estate, while providing a level of service that is second to none!

www.HibanGroup.com is brought to you by Pat Hiban Real Estate Group
NUMBER1EXPERT™ in real estate for Glen Burnie, Pasadena and Howard County, Maryland

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